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Aaron Hassen's avatar

I left the corporate world 8 months ago to work as a freelance consultant. My wife joined me 3 months ago, and we’re finally getting close to stabilizing our income. At the moment, we’re trying to focus on delivering the very best service to our two clients while I am also actively on PEAK, $RISE and LinkedIn trying to contribute my voice to the marketing community. It’s one day at a time, one project at a time. God is good and I trust him for the future.

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Wayne Cerullo's avatar

This is a profound truth on several levels. First, failure is the ONLY way we change. (If it's not BROKE, there's not way we will bother to fix anything)! Second, only when things STOP, do we stop to focus on them. Otherwise, we will just move on.

Where this gets interesting is thinking about enabling transformation... helping companies not only see the truth about their performance from a customer's perspective, but helping them actually CHANGE their behavior as we result.

Like friends or spouses, I think companies need feel "loved" before they can change hear what's not so good and needs to change. My role as a market insights "truth teller", is not just to deliver the "full reel lowdown" about their failed performance, but to combine it with the victorious "highlights" that can encourage the company to make want to change.

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